We do hope that you will be pleased with your purchase. However, if upon collection or delivery of the products you find that they are not those ordered by you or the order is incomplete, or a product is in a damaged condition when you receive it, please notify us immediately by telephone on 02890 297999.
If a product is not as on the Order Confirmation or damaged we will credit or refund your purchase. In the case of damaged goods you must retain the damaged products and all packaging for inspection by us. Subject to our report on the claimed damage and to these Terms and Conditions we will refund the price you paid for the returned products, or at our option we will provide you with a credit for further products. We will have no liability to you for any indirect loss.
Please state clearly your dispatch details in all communications to us.
We will only make a refund to the original credit card or debit card account used by you to make the online purchase. Legal ownership of the goods will immediately revert to us if we refund any such payment to you.
Since taste is a very personal matter and subjective we cannot accept the return of any products merely because you do not like the taste.
We have made every effort to display as accurately as possible the colours and finishes of products. All products are handmade so may very slightly to the images diplayed. We cannot accept the return of any product because it does not match the colour, or finish you were expecting from viewing your screen display.
We will not accept the return of any products which have been purchased from any outlet other than this online site.
The provisions of this clause do not affect your statutory rights.
Please see our terms and conditions